Invite your team (owner, admin, collaborator)
Last updated: November 4, 2026
An agency console is rarely a one-person job. The Team page lets you bring colleagues into your agency with a role that fits what they do — without them ever creating an agency of their own.
Two rules shape everything on this page:
- Members never sign up on their own. They enter only through an invite you send, by opening its link and choosing Join. Anyone who registers without an invite gets a brand-new agency, which is not what you want for a colleague.
- One email, one agency. An account belongs to exactly one agency. If a colleague already owns another GodSetter agency with the same address, the invite cannot be accepted by that account.
The three roles
| Role | What they can do |
|---|---|
| Owner | Whoever created the agency. Everything, including managing the team and the billing. Cannot be removed or demoted — by anyone, including themselves. There is exactly one owner. |
| Admin | Everything an owner can do, except touching the owner and managing billing and the subscription (card, cancellation, billing details), which are the owner's alone — see Billing and subscription. Can invite and remove members, change their roles and configure collaborators' permissions. |
| Collaborator | Access is set area by area by an admin: each area is Disabled, Viewer or Editor, plus a separate Can spend switch. Never manages the team. |
Collaborator permissions
The eight areas are the console pages: Calls, Leads, Agents, Clients, Numbers, Connections, Settings, Audit. The Dashboard is always visible; Team appears in the menu only for the owner and admins, and only they can change anything on it.
| Level | Meaning |
|---|---|
| Disabled | The area disappears from the menu; opening it shows "This area is not enabled for you". |
| Viewer | The area is readable; every change in it is refused. |
| Editor | Full control of the area (create, edit, save, sync…). |
Can spend is independent of the areas: it unlocks the actions that cost money — buying a phone number, test web calls and test leads — and it only works together with Editor on the relevant area (Numbers, Agents).
Permissions are enforced on the server: hiding a button is a courtesy, the refusal is the guarantee. A collaborator who somehow reaches a save action on a viewer-only area gets "Your access to this area is read-only: this action requires editor rights (or an admin)."
Step 1 — Send the invite
Open Team in the sidebar (Management section). In the Invite a member card enter the colleague's email and pick Admin or Collaborator — Owner is never an option. For a collaborator the Permissions grid appears: set a level per area (the default is Viewer everywhere) and tick Can spend if needed. Click Send invite.
The invite is refused if the address is already a member, already has a pending invite (use Resend instead), or belongs to the platform operator. An agency can send at most 20 invites a day, new and resent together: past that the page answers "Too many invites sent today" — try again the next day.
Once created, the page shows "Invite sent to …" and the invite link. The link is displayed only now — it is not stored anywhere, so copy it if you want to share it yourself (chat, another mailbox). If the email could not be sent, the page says so and the link is your fallback.
Step 2 — The colleague accepts
The email carries a link to the invite page, which shows the agency name, the invited address and the role. Joining always goes through that link and an explicit click: nobody is ever added to an agency just because an invite exists for their address. From the invite page:
- No account yet → Create an account. The signup form is the usual one minus the agency name (they are joining yours). After confirming their email they see the choice page "An invite is waiting for you": Join «your agency» brings them into your agency and onto your dashboard.
- Already has an account → I already have an account, sign in, then the same choice page with Join «your agency».
- Already signed in with the invited address → the invite page itself shows Join «your agency».
- Signed in with a different address → the page explains the mismatch. They must sign out and use exactly the invited email.
If they confirm their email or sign in on another device (for example the phone where they read the email), the choice page cannot know which invite they opened: it asks them to open the link in the invite email again, which then shows Join «your agency». The same page always offers Create my own agency, for whoever was not expecting an invite: the invite then stays pending and joins them to nothing.
For a collaborator the page also lists the areas they will get, with the level of each — so they see exactly what they are accepting.
Two checks together decide who joins: the link (its secret token proves the person opened your invite) and the confirmed email address, which must match the invited one exactly. Neither is enough alone.
Invites expire after 7 days.
Step 3 — Manage the team
The Members table lists everyone with their role and join date. For any member except the owner (and except yourself) an admin can:
- Make admin / Make collaborator — switch between the two invitable roles. Promoting to admin asks for confirmation (they gain full access).
- Permissions (collaborators only) — opens the same grid used at invite time; Save permissions applies it immediately.
- Remove — the person loses access immediately.
Pending invites shows what has been sent and not yet accepted, with its expiry and who sent it. Resend revokes the old link and issues a new one (shown once, like the original); Revoke cancels it so the old link stops working. An expired invite is exactly the case Resend is for — only an already accepted or revoked one is refused.
Every action — invite, resend, revoke, role change, permission change, removal, acceptance — is recorded in the agency's Audit log, without ever storing the invite token.
Good to know
- A removed member who signs in again is treated like any new signup: they get a fresh, empty agency of their own. Re-invite them if that was a mistake.
- Nobody can change their own role or remove themselves — even the owner. Transferring ownership is not available in this version.
- A collaborator does not see Team in the menu, but the page itself is readable if they reach it by URL — they simply cannot change anything: every control is hidden and every action is refused server-side.