Troubleshooting
Diagnose the most common operational issues.
Calls are not firing — full checklist
FAQStep-by-step diagnostic checklist when outbound calls do not start: readiness strip, the lead's skip reason, calling window, connections, Retell registration, gates, direction, queue and crons.
Call recordings are missing — what to check
FAQWhat to check when a call has no recording: recording toggles, call outcome, archive timing, transient errors and where the audio files live.