Calls & dialer

Follow a lead from CRM trigger to live call: the instant first call, the per-agency queue, the every-minute dispatcher, per-agent calling windows, the effective concurrency cap and the gates.

What happens when a lead calls back one of your numbers: the conditions to answer, how the paired inbound agent (or the outbound agent that called them) picks up with context, and declines.

How to read the Calls page: outcome filters, columns and pagination, then the call detail — transcript, recording player, cost per product, latency and the tools the agent invoked.

The Leads page contact by contact: filters, attempts, consent and the Skipped badge with its ten reasons, plus the lead detail — retry position, call history, block and unblock.